At Matepot.com, we strive to provide you with the best shopping experience. If you are not satisfied with your purchase, our return policy will help you handle returns and exchanges with ease.
30-Day No-Questions-Asked Return and Exchange Policy
We offer a 30-day no-questions-asked return and exchange policy for all products. You can request a return or exchange within 30 days of receiving your item, no reason required.
No Restocking Fee
There is no restocking fee for returns. You can return your items without any additional charges.
Defective or Flawed Products
If the product you received is defective or has any issues, we will cover the return shipping costs both ways. Please contact our customer service team first to receive return instructions.
Returns Due to Customer Reasons
If the return or exchange is due to customer reasons (e.g., change of mind, wrong item ordered), the customer is responsible for the return shipping costs. Please contact us before returning any products to receive return instructions.
Return Requirements
- Please ensure the returned items are unused.
- Please return the items in their original packaging.
Refund Processing
Refunds will be processed within 3 business days after receiving the returned items. The refund will be issued back to your original method of payment.
Contact Information
If you have any questions about our return policy or need further assistance, please feel free to contact us:
Email: [email protected]
Phone: (719) 960-0372
Address: 3515 Carousel Ln, Colorado Springs, CO 80917
Thank you for shopping at Matepot.com! We appreciate your business and look forward to serving you.